Accessibility Statement


鶹ӳ are consistently working to improve the overall accessibility of our communications by aiming to meet the Website Content Accessibility Guidelines (WCAG) 2.1 Level AA. We want to ensure that everyone, including those with impaired vision, cognitive impairments, motor difficulties, learning disabilities, deafness or impaired hearing and also those who struggle to read English, have complete access to the information we provide.

This statement applies to:

This website is maintained by:

鶹ӳ Web Team


How accessible is our website?

This website is not fully compliant with the AA standard.


On our website, you should be able to

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • All images have alt text


We know some parts of our website are not fully accessible at the moment:

  • some PDFs on this site are not accessible
  • pinch-to-zoom doesn’t work on most android mobile devices
  • some text elements don’t have sufficient contrast
  • the main navigation is not in a list format on desktop


Help with using Portable Document Files (PDFs)

We are in the process of moving away from PDFs, however, there are some areas that we are unable to change or haven’t found a suitable solution yet. In order to read these documents you’ll need to have Adobe Reader® on your computer. If you don’t have Adobe Reader, you can get it free from the Adobe website. To read PDFs with a screen reader you can link to the Access Adobe website which provides useful tools and resources.


If you are unable to read these documents please contact


PDFs such as Newsletters are being moved over to a more mobile-friendly and accessible HTML format. This new format is fully compliant with the AA standard.


Documents granted exemptions


In some circumstances as part of our statutory duties, we are required by law to publish certain documents on our website. Some of these documents may not meet accessibility requirements. This is due to; the document being provided to us by a third party, the document being sent to us in a format that we are not allowed to change, or the original document has been signed, scanned in and uploaded as an image to our website.


Feedback and contact information

If you need information on this website in a different format such as accessible PDF, large print, easy read, audio recording please email


In your message, include:


  • the web address (URL) of the content
  • your email address and name
  • the format you need – for example, plain text, braille, BSL, large print or audio CD


We’ll consider your request and get back to you within 5 days.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the 鶹ӳ Web Services Team via our email:


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint,.


Technical information about this website’s accessibility

鶹ӳ is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


The 鶹ӳ web team is in the process of updating The 鶹ӳ website to ensure it is Level AA compliant by the end of August 2022.

Accessibility Statement – WordPress Sites

Updated 25.1.2022, by Brandon Baily, Web Manager – Version 2